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OFFERINGS
The team’s focus was on the usability, effectivity, and functionality of the tool, not necessarily the visual appeal or the “look and feel.” We spoke with end users and retrieved data to establish a usability baseline and discovered many missing features and missing information for critical decisions.
We found a system with a 40+ year old architecture, and were able to not only create a holistic, end-to-end system but also make improvements to the architecture for Operators' and Maintainers' Situation Awareness (SA) around asset availability and status. Working a Lean UX process in an agile fashion allowed us to solidify requirements with low-mid fidelity prototypes to ensure we were building the correct solution and solving the issues at hand.
Strategic qualitative research uncovered users' goals to resolve alarms and proactively plan for upcoming events.
The contact display provides SA to operators for a clear understanding required to make data-driven decisions quickly in high-pressure scenarios, reducing uncertainty and improving mission outcomes.
A calendar view for situational awareness in mission-critical intelligence systems visualizes key events, data streams, and operational metrics over time to provide a cohesive, forward-looking understanding of the operational environment.
